About Our Delivery Costs
We try to be as accurate and fair as possible with our delivery charges - but every order is different and the way delivery costs are calculated is, unfortunately, far from perfect. If you are ready to place an order but feel the delivery costs are unjustified - please get in touch. As we do not take payment immediately on order we can easily "fine tune" the final charge amount if the delivery costs are inaccurate for your particular order.
All orders are taken through the website. We do not take any telephone orders. We do not have the facilities to take payments over the phone.
All transactions are processed using Shopify's secure payment system (if you pay by credit or debit card), or via PayPal depending on which payment method you choose.
We do not take payments until the point of dispatch, so if you've made a mistake with your order please get in touch as soon as possible - in most cases we can rectify before your order is processed.
Please note that no invoice or receipt is sent out with any purchase, no prices are include with our gifts.
Your order confirmations and parcel dispatch will come in the form of emails from ourselves and our payment providers. You can also access order details in your account section on the website, if you choose to create an account with us.
If you require an order invoice please let us know so that we can generate one for you.
On the rare occasion that the item you have ordered is out of stock we will contact you by email within 24 hours to let you know an expected delivery date.
Once you receive notification that payment has been taken, you can expect your order to then be dispatched on that day.
We will email you when your order has been dispatched.
For all orders placed before 11am we aim to dispatch the same day (Mon-Fri), orders placed after 11am will usually be dispatched the next working day (excluding Bank Holidays and Sundays), this is due to Post Office opening hour restrictions, and the need to obtain a proof of posting for all orders.
Please note we cannot guarantee delivery times - Royal Mail 1st Class is normally next day (excluding Sundays) but this is by no means guaranteed. If you have an urgent requirement please get in touch as we can post via Special Delivery (UK only) for additional cost.
All our products are sent out well packaged to ensure they arrive in good condition, and should arrive fully intact. On the rare occasion that something is damaged in transit, please contact us immediately so that we can rectify.
Delivery time scales are from the date of dispatch and are an approximation only.
Delivery costs are calculated based on weight and the type of product - please understand that many products are delicate and require extra packaging materials to ensure they get to you safely.
Our delivery partner is Royal Mail
We have a selection of delivery options available. We cannot authorise parcels to be left outside due to the possibility of the parcel being damaged by weather conditions or stolen. At the Royal Mail's discretion the parcel maybe left with a neighbour if requested but this is not guaranteed. Delivery is to the delivery address on the order not to a stated person.
In order to keep your delivery costs to a minimum, we may also use additional courier services for larger items like framed prints or canvases.