Newly-developed extended stone chip protection decals
These provide more surface-area and can be placed closer to seams to give even more coverage and protection, or to cover already-chipped areas. Please see the product photo - the red area marked show the additional surface area over the standard items. This product is not available anywhere else!
As per the standard version, this is a 6-piece set and includes the air intake protectors (standard size).
Cut from Hexis 150 micron protection film to give lasting protection and a quality textured matt black finish. The PVC film we use has a 10-year rating and features a structured adhesive for faster application and effective air egress, but allows for easy removal and re-application during installation.
Please note that we do not recommend fitting over the original clear protection, especially with the extended protectors - as you will see the line of the original protectors underneath. Old protectors can be removed fairly easily with a little heat.
Images are for illustrative purposes only. Due to the curvature of the car we recommend seeking professional advice before attempting to fit.
IMPORTANT NOTICE - PLEASE READ BEFORE ORDERING
Our stone chip guards have been thoroughly researched & tested to ensure they are as easy as possible to install. That said, installation can be difficult if you are not familiar with vinyl application. Orders are manufactured at the point of order so are "brand new" so to speak; they are not sat on a shelf for weeks at a time.
We cannot accept responsibility for failed or poor applications. If you prepare the surface correctly and follow our instructions, you should have no problems getting a near-perfect installation. If things go wrong though, I'm afraid we cannot provide free replacements.
We also package our vinyl stickers with great care to avoid any possible damage in the post, but please get in touch if yours arrives damaged (don't try to fit them).
About Our Delivery Costs
We try to be as accurate and fair as possible with our delivery charges - but every order is different and the way delivery costs are calculated is, unfortunately, far from perfect. If you are ready to place an order but feel the delivery costs are unjustified - please get in touch. As we do not take payment immediately on order we can easily "fine tune" the final charge amount if the delivery costs are inaccurate for your particular order.
Our Delivery Price Promise
If your delivery costs are significantly less than you've paid for, or if the order value does not justify a tracked service and we use a lower-cost service instead, we will refund the difference back to your payment method after we've dispatched your order.
All orders are taken through the website. We do not take any telephone orders. We do not have the facilities to take payments over the phone.
All transactions are processed using Shopify's secure payment system (if you pay by credit or debit card), or via PayPal depending on which payment method you choose.
We do not take payments until the point of dispatch, so if you've made a mistake with your order please get in touch as soon as possible - in most cases we can rectify before your order is processed.
Please note that no invoice or receipt is sent out with any purchase, no prices are include with our gifts.
Your order confirmations and parcel dispatch will come in the form of emails from ourselves and our payment providers. You can also access order details in your account section on the website, if you choose to create an account with us.
If you require an order invoice please let us know so that we can generate one for you.
On the rare occasion that the item you have ordered is out of stock we will contact you by email within 24 hours to let you know an expected delivery date.
Once you receive notification that payment has been taken, you can expect your order to then be dispatched on that day.
We will email you when your order has been dispatched.
For all orders placed before 11am we aim to dispatch the same day (Mon-Fri), orders placed after 11am will usually be dispatched the next working day (excluding Bank Holidays and Sundays), this is due to Post Office opening hour restrictions, and the need to obtain a proof of posting for all orders.
Please note we cannot guarantee delivery times - Royal Mail 1st Class is normally next day (excluding Sundays) but this is by no means guaranteed. If you have an urgent requirement please get in touch as we can post via Special Delivery (UK only) for additional cost.
All our products are sent out well packaged to ensure they arrive in good condition, and should arrive fully intact. On the rare occasion that something is damaged in transit, please contact us immediately so that we can rectify.
Delivery timescales are from the date of dispatch and are an approximation only.
Delivery costs are calculated based on weight and the type of product - please understand that many products are delicate and require extra packaging materials to ensure they get to you safely.
Usually orders over the value of £20 will be sent using a tracked/signed service - this is purely for the extended cover in the unlikely event that a package goes missing in transit (it will insure our loses if we need to re-create an order). In these case any delivers will require a signature upon delivery.
For larger items or higher-value orders we may use a tracked & insured delivery method (ParcelForce or DPD) to deliver your order.
Deliveries to outside the UK
Royal Mail quote 3-5 working days for delivery to non-UK destinations. While many deliveries are met within that time-frame, some do take longer, and some get delayed for some significant time before either being delivered or declared lost. For higher-value orders we use a tracked service that requires a signature on receipt, so it is normally possible to track your package in the system to see where it is.
As you can appreciate, once we've dispatched an order the delivery of it is beyond out control. While we know how frustrating a delay to your order can be, we do ask for some patience if your item has not arrived, and may ask you to hold on a little longer for delivery. Delays and losses appear to be more common on parcels (larger deliveries), we have a very high delivery success rate with orders that can be posted in normal-sized envelopes.
If you have been waiting longer than 14 working days (these are days that do not include weekends or public holidays) then please get in touch so that we can investigate further. You can also contact us via Facebook Messenger here.
IMPORTANT: Delivery companies take time to investigate lost parcel claims so we may ask you to wait up to 21 working days so that a claim can be raised and investigations completed. Please understand that large orders take many hours to re-make and significant costs to re-ship.
In cases where we re-send orders, we will ask you to return the original order if it somehow arrives (we will pay for return shipping), as even it it's delivered late we will be unable to claim any compensation from the delivery company.
If you do not agree to these conditions please do not proceed with your order. We are always available to talk if you have any concerns or questions.
Orders outside of the EU may be subject to additional customs tax/handling charges. Please consider this when placing an order. We are not responsible for any additional charges you may incur when ordering from abroad.
All order values are declared at the price you paid when ordering so that we are fully covered for any losses.
Non-delivery / Unclaimed / Returned Orders
Many of our orders (especially higher-value orders) will require a signature on delivery. If your order is delivered and, for whatever reason, a signature cannot be obtained, your local postal service will hold the package for a number of days. If you do not claim the package within the time limit your order will likely be returned back to us.
We always use the full address you provide at the time of order, so if the order is returned to us through no fault of our own, you will be responsible for paying the postage costs for us to resend the order to you.
When placing an order, please ensure the delivery address is correct and that someone will be there to sign for your package - and if this is not possible, ensure you will be able to collect the package before it is returned to us.
Our delivery partner is Royal Mail
We have a selection of delivery options available. We cannot authorise parcels to be left outside due to the possibility of the parcel being damaged by weather conditions or stolen. At the Royal Mail's discretion the parcel maybe left with a neighbour if requested but this is not guaranteed. Delivery is to the delivery address on the order not to a stated person.
In order to keep your delivery costs to a minimum, we may also use additional courier services for larger items like framed prints or canvases.